- Our Guarantee...
Every item you purchase from The Simple Living Network is fully guaranteed. If you are not completely satisfied with any item for any reason, Contact Us WITHIN 30 DAYS OF SHIPMENT for a replacement, credit or refund.*
It's that simple!
* Please Note: We cannot offer refunds after 30 days of shipment. In addition, soiled or washed clothing and PDF E-Books are not refundable. Please see "Return Policy" for more information.
• Close This • Close All - Credit Card Security...
We use a secure on-line ordering system. Once you begin the Checkout procedure for your order you are entering a secure portion of our website. Your credit card number is encrypted during transmission. We regularly destroy all credit card records.
• Close This • Close All - Ordering & Payment Options...
Step-by-step instructions for on-line orders are provided as you move through the ordering process.
Order On-Line: We accept VISA, MasterCard, American Express and Discover Card through our web site. Your Credit Card Number will be encrypted for safety.
Order via Telephone: We accept VISA, MasterCard, American Express, Discover Card, Personal Check, Money Order or Institutional Purchase Orders via telephone. Click here for phone numbers and business hours.
All payment must be in U.S. Funds drawn on a U.S. Bank.
• Close This • Close All - When Will Your Order Be Shipped...?
We ship orders every day, Monday-Friday, except holidays. Orders received by 12:00 pm Pacific Time are usually shipped the same day, (subject to product availability, see "Backorders" for more information). Orders received after 12:00 pm Pacific Time on Friday will be shipped the following Monday.
• Close This • Close All - United States Processing, Shipping & Handling...
Depending upon the contents and weight of your package you may be able to choose between the following shipping methods:
Media Mail: 5-10 Business Day* Delivery
From Date Of Shipping.**
Slower, Least Expensive.
Content Restrictions Apply!
We can ONLY ship books, workbooks, pamphlets, audios, cd's, dvd's, videos, posters or stickers using this method. If you choose this method and your order contains items not meeting the above criteria (e.g., clothing, canvas bags, flags, buttons, magnets, etc.) your order will automatically be shipped and billed at the Priority Mail rate.Priority Mail: 2-3 Business Day* Delivery
From Date Of Shipping.**
Fast, More Expensive, No Content Restrictions.
We can ship anything using this method.Express Mail, Rush: 1-2 Business Day* Delivery
From Date Of Shipping.**
This is a premium service.
Your order will receive priority over all other orders.
Fastest, Most Expensive, No Content Restrictions.
We can ship anything using this method.
Please Note: In some cases the US Postal Service will not guarantee next day delivery. In some cases, due to the "end-of-the-road" location of our office in Trout Lake, Washington, your order will arrive by 3:00 pm the 2nd business day after your order is placed, (subject to product availability, see "Backorders" for more information).* A "Business Day" is Monday through Friday. A "Business Day" does not include Saturday, Sunday or National Holidays.
** PLEASE NOTE: The number of days it takes an order to arrive at its destination may vary depending upon what day of the week you placed your order (see "When Will My Order Be Shipped?"), product availability (see "Backorders") and how long it takes us to assemble and process your order. "Delivery From Date Of Shipping" reflects the time it takes for a package to travel from our warehouse to you. To determine how long it will take for your package to arrive you must consider the day of the week you placed your order, product availability and travel time:
(Day of the Week) + (Product Availability)
+ (Travel Time) = Total Delivery TimeU.S. Processing, Shipping & Handling Rate ExamplesThese prices reflect the substantial January 2010 USPS rate increase.Weight Up To... 1/2# 3/4# 1# 2# 3# 4# 5# & up First Class $2.50 N/A Media Mail N/A $4.00 $4.50 $5.00 $6.00 $7.00 add $1/lb Priority Mail * $5.95 $6.95 $8.95 $10.95 $13.95 add $3/lb. Express Mail, Rush $29.95 $33.95 $37.95 $41.95 $45.95 add $4/lb. Orders over 20 pounds will be quoted individually.
* Please Note: In some cases, especially for orders we can ship via Priority Mail, we may actually charge you less than the amount quoted on your order receipt if we are able to ship your order in a U.S. Postal Service Flat Rate box.
Our processing, shipping and handling charges are based on the weight of your order and the cost of the packing materials. In short, the more your package weighs and the more material we must use to package it, the more your processing, shipping and handling charges will be.
• Close This • Close All - International Processing, Shipping & Handling...
We can ship an order to almost any country in the world. When you begin the Checkout procedure you will have the option to choose your Country of delivery. Processing, Shipping & Handling rates will automatically be calculated for you based upon that choice.
All International Orders are shipped via U.S. Postal Service First-Class Mail International or Priority Mail International*:
Canada
1-2 Weeks Delivery From Date Of Shipping Depending Upon Destination**Mexico
1-3 Weeks Delivery From Date Of Shipping Depending Upon Destination**All Other Countries
1-4 Weeks Delivery From Date Of Shipping Depending Upon Destination*** Please Note: In some cases, especially for larger orders shipped via Priority Mail, we may actually charge you less than the amount quoted on your order receipt if we are able to ship your order in a U.S. Postal Service Flat Rate box.
The Simple Living Network shall not be responsible for duty that may be imposed on import shipments. The customer is responsible for determining all duty, tariffs or restrictions for import of the products they purchase. In the event that your countries customs agency denies your shipment, we cannot refund shipping charges. We can only offer a refund on refused products if they are returned to us in resalable condition.
** PLEASE NOTE: The number of days it takes an order to arrive at its destination may vary depending upon what day of the week you placed your order (see "When Will My Order Be Shipped?"), product availability (see "Backorders") and how long it takes us to assemble and process your order. "Delivery From Date Of Shipping" reflects the time it takes for a package to travel from our warehouse to you. To determine how long it will take for your package to arrive you must consider the day of the week you placed your order, product availability and travel time:
(Day of the Week) + (Product Availability)
+ (Travel Time) = Total Delivery Time• Close This • Close All - Backorders (Product Availability)...
We strive to keep all items in-stock. However, due to high demand, some products may occasionally be on Backorder.
If an item you order is on Backorder you will receive a notice stating the Estimated Shipping Date.
Estimated Shipping Dates are subject to slight adjustment based on numerous factors often out of our control. They are simply our very best guess.
In most cases, Backordered items will be available within a 5-10 business days.
• Close This • Close All - Return Policy...
We take extra care to make sure your order arrives safely. When you receive your order, please check the contents right away. In the rare event that an item is damaged, please:
1. Do not refuse or discard the shipment or shipping container.
2. Please Contact Us immediately for further instructions.
3. Do not return the damaged product to us, unless we instruct you to do so.
4. You will receive a prompt refund or replacement, your choice.
If you find that you wish to return a product for any other reason, we are happy to make an exchange, issue credit toward future purchases or provide a refund. However...
RETURNS MUST BE AUTHORIZED IN ADVANCE,
WITHIN 30 DAYS AFTER YOU RECEIVE YOUR ORDER,
AND ACCOMPANIED BY A RETURN AUTHORIZATION NUMBER.
Please Contact Us for Return Authorization.
Unauthorized returns will be returned to you "postage due" and are not available for exchange, credit or refund. We apologize, but we cannot refund Processing, Shipping & Handling charges. Return shipping and insurance is your responsibility. All items must be returned in their original shipping containers and accompanied by original documentation (invoice/packing slip) and a Return Authorization Number.
* Please Note: We cannot offer refunds after 30 days of shipment. In addition, soiled or washed clothing and PDF E-Books are not refundable.
• Close This • Close All - Washington State Sales Tax...
We must collect Sales Tax on orders shipped to addresses in the State of Washington. As of July 1, 2008 new State Laws changed the way we must collect Sales Tax. The amount of Sales Tax collect is now based on where your order is delivered within the State of Washington. The formula is complex and our on-line ordering system cannot handle the calculations. Therefore, the amount of Sales Tax shown on your on-line order confirmation receipt is only an estimate. When we process your order we will adjust the actual Sales Tax rate based on your actual delivery location Sales Tax rate. The adjusted amount will be shown on the invoice that is included in your shipment.
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